Terms & Conditions

This Website (https:www.iots.com.sg) is operated by I.O.T.S Pte Limited (referred to as "IOTS/we/our/us"). As user of this Website (referred to as "you/your") you acknowledge that any use of this Website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Shipping Policy, Returns Policy, and FAQs.


1. General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this Website

1.3 You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the use of the Services and/or access to our Website, as well as any amendments to the aforementioned, issued by us, from time to time. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on our Website.

1.4 Certain website services will require registration and subsequent access to those services will be subject to an approved login email and password ("Password Details"). Information that you provide on this Website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).

1.5 The acceptance of payment for the sale of any item on our Website does not constitute a legally binding contract between IOTS and you. IOTS reserves the right to cancel or reject any order that we have received through our Wesbite and refund the payment to you without prior notice. This includes orders made to certain addresses due to suspected fraud or unauthorized or illegal activity, or items sold due to any errors on our Website. We take these measures to protect our customers, as well as ourselves, from fraud or any unforeseen circumstances that may occur.

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2. Delivery

2.1 This Website is only for delivery of products to customers in Singapore.

2.2 Delivery charges and estimated timescales are specified in the Shipping policy section and also when you place an order. We strive to deliver all orders within the timeframe indicated on our shipping page HERE. IOTS shall not be held liable for any delays in the event any order takes longer to process. This includes delays that may occur during peak sale periods and unforeseen circumstances.

2.3 Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you.

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3. Payment

3.1 We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

3.2 To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made.

3.3.If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the check and reserve system, we reserve the right to cancel reservations and / or to restrict / block access to the check and reserve system for that person or persons. Examples of such activity may include placing significant numbers of reservations where the goods are not subsequently collected, placing significant numbers of reservations for the same product without them being subsequently collected and the selling of reservation confirmations. This list is not exhaustive.

3.4 Title to any products you order on this Website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

3.5 All prices are shown in Singapore Dollar.

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4. Returns, Cancellations and Substitutions

4.1 We offer a 30-day money back guarantee, please refer to Returns and refunds. Some products are excluded from the Guarantee and will be clearly indicated on our Website. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and refundssection.

4.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee.

4.3 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

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5. Intellectual Property

5.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

5.2 You acknowledge and agree that the material and content contained within this Website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this Website. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

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6. Liability and Indemnity

6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

6.2 Subject to Section 6.1 above, IOTS will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website IOTS will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and IOTS accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3 Subject to Section 6.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

6.4 IOTS shall not be liable to you for any Losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

  • any access, use and/or inability to use the Website or the Services;
  • reliance on any data or information made available through the Website and/or through the Services. You should not act on such data or information without first independently verifying its contents;
  • any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros; and
  • any use of or access to any other website or webpage linked to our Website, even if we or our officers or agents or employees may have been advised of, or otherwise might have anticipated, the possibility of the same.
  • any losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

6.5 This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

6.6 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

6.7 IOTS shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

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7. Miscellaneous Provisions

7.1 Amendments: We may by notice through the Website or by such other method of notification as we may designate (which may include notification by way of e-mail), vary the terms and conditions of these Terms of Use. Our right to vary these Terms of Use in the manner aforesaid will be exercised with may be exercised without the consent of any person or entity who is not a party to these Terms of Use.

7.2 Correction of errors: Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.

7.3 Severability: If at any time any provision of these Terms of Use shall be or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms of Use.

7.4 No waiver: Our failure to enforce these Terms of Use shall not constitute a waiver of these terms, and such failure shall not affect the right later to enforce these Terms of Use. We would still be entitled to use our rights and remedies in any other situation where you breach these Terms of Use.

7.5 Cumulative rights and remedies: Unless otherwise provided under these Terms of Use, the provisions of these Terms of Use and our rights and remedies under these Terms of Use are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under these Terms of Use, or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms of Use or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy as at law or in equity.

7.6 Termination by us: In our sole and absolute discretion, we may with immediate effect, upon giving you notice, terminate your use of the Website and/or Services and/or disable your Username and Password. We may bar access to the Website and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms of Use or where if we believe that you have violated or acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to the Website.

7.7 At your own risk: Any risk of misunderstanding, error, damage, expense or Losses resulting from the use of our Website is entirely at your own risk and we shall not be liable therefor.

7.8 No representations or warranties: The Services, the Website and the Materials are provided on an “as is” and “as available” basis. All data and/or information contained in the Website, the Services or the Materials are provided for informational purposes only. No representations or warranties of any kind, implied, express or statutory, including the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, are given in conjunction with the Website, the Services or the Materials. Without prejudice to the generality of the foregoing, we do not warrant:

(a) the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Website, the Services or the Materials;
(b) that the Website, the Services or that any of the Materials will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected;
(c) that the Website, the Services or the Materials are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros; and
(d) the security of any information transmitted by you or to you through the Website or the Services, and you accept the risk that any information transmitted or received through the Services or the Website may be accessed by unauthorized third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet.

7.9 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

7.10 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

7.11 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by IOTS.

7.12 IOTS reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

7.13 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

7.14 No delay or failure by IOTS to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of IOTS.

7.15 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and IOTS relating to the use of this Website (including the order of products) and sets forth the entire agreement and understanding between you and IOTS for your use of this Website.

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8. Price Comparison

8.1 We use a third party to compare prices of branded products against competitors on a daily basis. We track and monitor this analysis to ensure our prices remain as competitive as possible.

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9. Force Majeure

9.1 We shall not be liable for non-performance, error, interruption or delay in the performance of its obligations under these Terms of Use (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Website's and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control.

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